Skip Navigation

Identity Theft Services

When you insure your home with EMC, you have access to Identity Theft Resolution Services, powered by CyberScoutTM, the nation’s leader in identity management and fraud education.* As an EMC policyholder, these services are available to you at no additional cost:

  • Proactive services to lock out identity thieves
  • Resolution services to help resolve identity theft
  • Document recovery assistance to aid you in replacing identification and documents that are lost, stolen or destroyed while traveling abroad or after a natural disaster or fire

To contact a fraud specialist at CyberScout anytime, call 800-634-1637. You’ll receive immediate assistance with any identity theft-related problem. From the initial toll-free call to crisis resolution, your personal advocate will answer your questions and remain by your side, every step of the way.

*The use of these services does not affect your homeowners premium, does not require filing a claim and may even be used by your immediate family members who live with you (subject to certain restrictions).

Proactive Services

  • A wallet or purse is lost or stolen
  • A home or mailbox is burglarized
  • Suspicious charges are on your credit or debit account
  • A security breach occurs at an organization you deal with
  • Safeguarding your children’s identity
  • Protecting the personal information of your deceased spouse
  • Planning a move or active military service abroad

Resolution Services

  • Unlimited help, plus a year of active follow up
  • Fraud specialist-assisted credit file alerts and notification for credit bureaus
  • A comprehensive case file to aid law enforcement and help file a police report
  • Assistance notifying creditors and other relevant parties
  • Assistance producing a Fraud Victim Affidavit and creating your Identity Theft Passport
  • For identity theft victims, one year of free fraud monitoring of 1,000 public record databases plus credit monitoring, including 3-in-1 credit report
  • Help after a break-in or medical identity theft

Document Recovery Assistance

  • Worldwide toll-free access to a fraud specialist when you call CyberScout before you leave the United States
  • Rapid replacement of travel documents needed to return home
  • Follow up to protect against or resolve identity theft after you return to the country
  • Post-disaster assistance with emergency authentication
  • Assistance accessing, protecting and reassembling financial, credit and employment data
  • Uninterrupted access to financial accounts
  • ID theft

Find an agent

A local independent insurance agent near you can help you find the right insurance for your needs.

Man using a mobile device

Policyholder Access

Policyholder Access gives you quick, secure access to your personal insurance information.

Photo of woman using a laptop on a couch