Website Help

Contact EMC IT Support if you need assistance logging in, navigating our website or to report any problems you experience while using services on our site.

If you can’t find what you’re looking for on our site, try using the search tool in the upper right corner of any page or view the site map (link available at the bottom of every page).

EMC IT Support

6 a.m. - 6 p.m. CT, Monday - Friday

Email:
itsupport@emcins.com
Phone Numbers:
515-345-2294
877-249-0581 (toll-free)

Fax Number:
866-504-6589 (clearly indicate the fax is for EMC IT Support)

Website Availability

The website services available after logging in are taken off-line for routine maintenance and updates Sundays between 6 a.m. and 9 a.m. CT. Downtime during this period may occur without notification. If services are unavailable for any reason outside of these normal maintenance hours, a notice is posted on the homepage of our secure sites — Agent Access, Policyholder Access and Risk Management Access.