Frequently Asked Questions

I'm having technical problems. Who can I call for help?

EMC Support
Monday - Friday, 8:00 am - 4:30 pm (Central Time)
Phone: 515-345-2294
Toll-free: 877-249-0581
Email: itsupport@emcins.com

EMC’s Online Training - General Questions

Yes. Visit the online training page and select the desired course from the list. Enter your policy number when prompted. If you don’t know your policy number, contact your independent insurance agent.

Yes. Online training courses can be shown to a group using a projector or TV monitor connected to a computer with internet access. You can then distribute and retain paper copies of the associated exam to check for understanding and document that training occurred.

Loss Control LearningCentral

Loss Control LearningCentral is a learning management system that allows you to keep track of your employees’ safety training.

  • Register employees as learners and assign training
  • View training progress and verify course completions
  • View and print reports and completion certificates

Complete the registration process here. Each user will need a unique email address, which is used as a personal identifier and to deliver notifications.

To successfully complete an assigned course, learners must watch the course video. If there is an associated exam, the learner must score 100% (with as many retakes as necessary).

Yes. We can design your organization’s structure to include managers who can assign training to learners and view training reports. If you’d like, we can also give them the ability to create/edit learners within the system. Send us an email at losscontrol@emcins.com to get started.

Remove an employee’s access to online training by adding a termination date to the employee’s profile. From the top menu, select the Admin tab > People Admin > Manage People > External People

Search for the correct employee by name, choose the edit profile option, and enter a date in the “Terminated On” field. Don’t forget to save your changes.

Don’t panic! We still have your training records from the old system. Here are your options:

  • Keep My Users/Records: If you’d like to have your previous online training users and their training records moved to our new Loss Control LearningCentral system, send an email to losscontrol@emcins.com.
  • I Don’t Need My Records: If you don’t need your old training records, you can start fresh in the new system whenever you want. Click here to register.
  • I’m Not Sure: Check out our revamped Online Training Page and review these Frequently Asked Questions to decide what option works best for you. Send questions to losscontrol@emcins.com.