EMC realizes the value of providing online services to help you manage your day-to-day business and make the most of your time. EMC places great emphasis on agency connectivity services by offering the latest in real time and download technology. These services provide a single workflow for servicing and quoting your clients and updating your agency management system with the most current information.
Real time is the ability to click on a button from a client file in your agency management system or comparative rater for immediate access to carrier information on that client. EMC partners with various agency management and comparative rating system providers to help our agents take advantage of real time. Agents using real time reduce duplicate entry, improve customer service response time, compete more effectively in the marketplace and take advantage of the agency’s existing tools. EMC currently offers the following real time capabilities:
- Policy, billing and claims inquiries for personal and commercial lines
- Endorsements for personal lines
- Loss run inquiry for commercial lines
- First notice of loss
- Carrier sign-on
EMC agents can log in to learn more about the real time functions available.
Download routes data back into the agency management system following a real time transaction. Commercial and personal policy download, activity notes for policy information, claims and first notice of loss memos download, and direct bill statement download update your agency management system with the latest information. Download allows your agency to save time and money by eliminating duplicate entry, improving client file accuracy and taking advantage of the tools available.
EMC agents can log in to view the download transactions available and setup information.
EMC is an active participant on the Agents Council for Technology (ACT) and the ACORD-User Groups Information Exchange (AUGIE). Working with independent agents, carriers, vendors and industry associations, EMC assists in resolving agency technology issues and implementing industry change.
In addition, EMC actively supports vendor system users’ groups through sponsorships and event participation. EMC is a Gold Partner of the Applied Client Network and the Network of Vertafore Users (NetVU), supporting agents around the country in utilizing the most efficient workflows available.