Claims Philosophy

EMC offers easy claim reporting options for commercial and personal policyholders — and for our agents, too. No matter the size or type of claim, EMC is dedicated to providing exceptional claim service, and we have knowledgeable, dedicated claims experts in each of our branch offices ready to lend a helping hand.

Our approach to handling claims is simple:

• We investigate every claim
• We explain what’s covered and what isn’t covered
• We pay the claims we owe as quickly as possible

EMC offers a comprehensive approach to commercial lines claims through value-added services such as medical management, physical damage appraisals and subrogation recovery. Learn more below.

Agent Claim Reporting

Agents can report claims in several ways:

• Call our toll free 24-Hour Claim Reporting number: 888-362-2255
• Email or fax claims to your local EMC branch office
• Use first notice of loss upload through your agency management system*
• Report online through Agent Access