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News Release

EMC Earns 2024 Elite Certification by Deep Customer Connections

DES MOINES, Iowa (Sept. 12, 2023)–EMC Insurance Companies (EMC) has earned DCC Elite® certification from Deep Customer Connections, an honor awarded to only four property and casualty insurance carriers in 2024. This recognition represents exceptional performance in, and commitment to, ease of business experienced by independent agents. 

DCC Elite certification requires two levels of qualification. First, each carrier must demonstrate mastery in ease of business, verified by Deep Customer Connections using standardized metrics and competitive benchmarks drawn from each carrier’s own agent network. This includes seeking anonymous feedback from each of the company’s agents. Second, eligible carriers must pledge to implement specific strategies to further improve their performance in ease of business.

“We’re proud to be on the very short list of DCC Elite carriers in 2024,” said Scott Jean, EMC President and CEO. “Our business is built on relationships – and we work very hard to strengthen ties by listening to and understanding our agents’ needs, and innovating and implementing changes that help serve them and our shared customers better.”

“While 98% of agents continue to rate ease of business with carriers as a critical factor in their placement decisions, last year most property and casualty carriers lost ground in terms of meeting their agents’ expectations, especially in terms of underwriting responsiveness and claims handling,” explains Jason Bogart, CEO of Deep Customer Connections. “DCC Elite certification recognizes carriers that have a strategic commitment to mastering ease of business with independent agents.”

About Deep Customer Connections

Deep Customer Connections focuses on helping P/C insurance executives leverage ease of business as a strategic differentiator. Year after year, 98% of independent agents report that ease of business is critical to their decision of where they place business. Widely known for measuring agents’ perceptions of how easy it is to do business with specific carriers, Deep Customer Connections uses its DCC Index® to benchmark clients’ competitive positions across 11 Performance Factors that matter the most to agents. For more information about the DCC Elite®, visit DeepCC.com.

About EMC Insurance Companies

EMC Insurance Companies has approximately 2,200 employees and is among the top 60 property and casualty insurance organizations in the country based on net written premium. Employers Mutual Casualty Company (EMCC) was organized in 1911 to write workers’ compensation protection in Iowa. Today, operating under the trade name EMC Insurance Companies, the company provides commercial property /casualty lines, bonds and life insurance products and services throughout the United States. EMCC is licensed in all 50 states and the District of Columbia. For more information, visit emcins.com.

Sarah Buckley, Assistant Vice President – Community Involvement
Media Contact
EMC Insurance Companies Sarah Buckley, APR
Vice President – Corporate Communications & Community Impact
515-345-4588

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