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Due to the current COVID-19 health situation, EMC team members are following recommended social distancing guidance and many are working from home. However, agents and policyholders can continue to Count on EMC® for support. If you have a question or need assistance, we encourage you to contact your independent insurance agent or your local branch office through the phone and email options below.

Contact Your Local Branch Office

Find your local EMC branch office by selecting your state below:

EMC Insurance Companies Headquarters

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
515-280-2511
800-447-2295 (toll-free)

Email:
Corporate Compliance
Human Resources
Loss Control
Marketing
Media
Webmaster

Street Address:

Mailing Address:
P.O. Box 712
Des Moines, IA 50306

Des Moines Branch

Serving Iowa

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
515-280-2604
800-362-2227 (toll-free)

Email:
desmoines@emcins.com

Fax Numbers:
Management: 888-992-8212
P/C Claims: 888-992-8213
WC Claims: 888-992-8214
Commercial Underwriting: 888-992-8215
Personal Underwriting: 888-992-8216
Risk Improvement/Premium Audit: 888-992-8211

Street Address:

Mailing Address:
P.O. Box 884
Des Moines, IA 50306-0884

Birmingham Branch

Serving Alabama, Florida, Georgia, Tennessee

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
205-909-4900
800-239-2005 (toll-free)

Email:
birmingham@emcins.com

Fax Numbers:
Underwriting: 866-513-9550
Claims: 866-513-9551
Bonds: 866-513-9552
Executive: 866-513-9553

Street Address:

Mailing Address:
P.O. Box 1568
Birmingham, AL 35201-1568

Bismarck Branch

Serving Idaho, Montana, North Dakota, Oregon, Washington

8 a.m.-5 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
701-323-3400
800-472-2117 (toll-free)

Email:
bismarck@emcins.com

Fax Numbers:
General/Claims: 888-992-0210

Street Address:

Mailing Address:
P.O. Box 1897
Bismarck, ND 58502-1897

Charlotte Branch

Serving North Carolina, South Carolina, Virginia, Washington, D.C.

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
704-916-8600
800-333-3622 (toll-free)

Email:
charlotte@emcins.com

Fax Numbers:
General: 888-992-0214
Claims: 888-992-0213

Street Address:

Mailing Address:
P.O. Box 621210
Charlotte, NC 28262-0120

Valley Forge Branch

Serving Delaware, Maryland, New Jersey, Pennsylvania

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
610-427-6200
800-362-3620 (toll-free)

Email:
valleyforge@emcins.com

Fax Numbers:
General: 888-992-1368
Claims: 888-992-0216

Street Address:

Mailing Address:
P.O. Box 297
Pottstown, PA 19464-0297

Chicago Branch

Serving Illinois

8 a.m.-4 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
630-613-1015
800-942-7448 (toll-free)

Email:
chicago@emcins.com

Fax Numbers:
General: 888-992-1375
Bonds: 888-992-1377
Claims: 888-992-1373

Street Address:

Mailing Address:
1815 S. Meyers Road
Suite 500
Oakbrook Terrace, IL 60181

Cincinnati Branch

Serving Indiana, Kentucky, Ohio

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
513-221-6010
800-732-5595 (toll-free)

Email:
cincinnati@emcins.com

Fax Numbers:
Agency/Management: 888-992-1656
Bonds: 888-992-1377
Claims: 888-992-1801
Commercial: 888-992-1796
Personal: 888-992-1798
Accounting: 888-992-1655
Bonds: 888-992-1657

Street Address:

Mailing Address:
11311 Cornell Park Drive
Suite 500
Blue Ash, OH 45242

Denver Branch

Serving Colorado, Utah, Wyoming

7:30 a.m.-4:00 p.m. Mountain time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
720-200-3700
800-696-2362 (toll-free)

Email:
General: denver@emcins.com
Claims: denver.claims@emcins.com

Fax Numbers:
Claims: 888-992-3754
Bonds: 888-992-3756
Underwriting: 888-992-3755
Executive: 888-992-3753

Street Address:

Mailing Address:
P.O. Box 3199
Greenwood Village, CO 80155-3199

Jackson Branch

Serving Louisiana, Mississippi

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
601-572-3850
800-677-1137 (toll-free)

Email:
jackson@emcins.com

Fax Numbers:
Executive/Human Resources: 888-992-5072
Underwriting/Miscellaneous: 888-992-5071
Claims: 888-992-5070

Street Address:

Mailing Address:
P.O. Box 6011
Ridgeland, MS 39158-6011

Kansas City Branch

Serving Arkansas, Missouri, Northeast Kansas

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
913-523-7100
800-821-4702 (toll-free)

Email:
kansascity@emcins.com

Fax Numbers:
Bonds: 888-992-5142
General: 888-992-5139
Claims: 888-992-5140
Underwriting: 888-992-5141

Street Address:

Mailing Address:
P.O. Box 25470
Overland Park, KS 66225-5470

Lansing Branch

Serving Michigan

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
517-908-4800
800-292-1320 (toll-free)

Email:
lansing@emcins.com

Fax Numbers:
General: 888-992-5143
Claims: 888-992-5144

Street Address:

Mailing Address:
P.O. Box 30546
Lansing, MI 48909-8046

Milwaukee Branch

Serving Wisconsin

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
262-717-3900
855-495-1800 (toll-free)

Email:
milwaukee@emcins.com

Fax Numbers:
General: 888-992-6126
Claims: 888-992-6125
Commercial Lines Underwriting: 888-992-6122
Marketing: 888-992-6122
Risk Improvement: 888-992-6122
Personal Lines Underwriting: 888-992-6123

Street Address:

Mailing Address:
P.O. Box 327
Brookfield, WI 53008-0327

Minneapolis Branch

Serving Minnesota

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
612-643-4700
800-362-4670 (toll-free)

Email:
minneapolis@emcins.com

Fax Numbers:
General: 888-992-6131
Claims: 888-992-6132
Underwriting: 888-992-6133

Street Address:

Mailing Address:
P.O. Box 1252
Minneapolis, MN 55440-1252

Omaha Branch

Serving Nebraska, South Dakota

8 a.m.-4:30 p.m. Central time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
402-951-8300
800-338-9735 (toll-free)

Email:
General: omaha@emcins.com
Claims: omaha.claims@emcins.com

Fax Numbers:
General: 888-992-6171
Claims: 888-992-6167
Underwriting: 888-992-6169

Street Address:

Mailing Address:
P.O. Box 2070
Omaha, NE 68103-2070

Phoenix Branch

Serving Arizona, California, Nevada, New Mexico

8 a.m.-4:30 p.m. Mountain time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
623-760-1500
800-432-8422 (toll-free)

Fax Numbers:
General: 888-992-6208
Bonds: 888-992-6204
Executive: 888-992-6205
Underwriting: 888-992-6206
Claims: 888-992-6207

Street Address:

Mailing Address:
P.O. Box 5760
Peoria, AZ 85385-5760

General Email:
phoenix@emcins.com

Claims Email:
phoenix.claims@emcins.com

Providence Branch

Serving Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
401-244-1800
800-556-7010 (toll-free)
888-EMC-CALL (888-362-2255) — 24-Hour Claim Line

Email:
General: providence@emcins.com
Claims: providence.claims@emcins.com

Fax Numbers:
Underwriting: 888-992-6211
Claims: 888-992-6212
Administrative: 888-992-6213

Street Address:

Mailing Address:
P.O. Box 7911
Warwick, RI 02887-7911

Wichita Branch

Serving Kansas, Oklahoma, Texas

8 a.m.-4:30 p.m. Eastern time, Monday-Friday

Office Closings and Holiday Schedule

Phone Numbers:
316-352-5700
800-223-0562 (toll-free)

Email:
wichita@emcins.com

Fax Numbers:
Executive: 888-992-7438
Bonds: 888-992-7439
Claims First Report: 888-992-7441
Underwriting: 888-992-7440
Workers’ Comp Claims: 888-992-7443

Street Address:

Mailing Address:
P.O. Box 1739
Wichita, KS 67201-1739

Dallas Service Office

Phone Numbers:
972-470-5200
800-725-0802 (toll-free)

Email:
dallas@emcins.com