COVID-19 Response

The situation regarding coronavirus (COVID-19) continues to evolve, and EMC is taking the necessary precautions to protect the well-being of our team members, agents, policyholders and communities.

Our brand promise is Count on EMC®, and we are open for business. Our team members are working remotely to continue to offer our agents and policyholders the excellent service they deserve and expect from EMC, while keeping our team members safe. In the interest of protecting everyone’s health and safety, please refrain from visiting our locations at this time.

COVID-19 Resources

EMC is continuing to collect and distribute COVID-19 information from reputable sources to help our policyholders navigate the current situation. The following page will be updated as new information is released: COVID-19 Resources for Policyholders

You can also subscribe to our loss control newsletters to receive updates in your inbox.

Policyholder Assistance

If you are a policyholder, please continue to work through your independent insurance agent for assistance with your policy, including any coverage changes or claim reporting needs.

We encourage you to take advantage of EMC’s electronic bill pay options:

• Select Make a Payment on emcins.com for a one-time payment
• Set up electronic funds transfer (EFT) to have payments automatically deducted from the designated bank account each time the premium is due
• Call 855-404-9076 to make a one-time payment

You can also access our secure Policyholder Access website to manage your policy, billing and claims.

Colorado Policyholders

View the Customer Notifications page for information regarding reasonable accommodations to prevent individuals and businesses from losing coverage due to cancellation for the non-payment of premium during this unprecedented time.

On-Site Services

Our risk improvement and premium audit field personnel have suspended on-site inspections and premium audit visits. We will complete as much loss control and premium audit work as possible through phone, email and mail. Our claims representatives will handle individual claims on a case-by-case basis to determine if a physical visit to a claims site is necessary.

Count on EMC®

We wish you the best as you navigate through this challenging situation. If you have a question or need assistance during this time, we encourage you to contact your independent insurance agent or local EMC branch office through phone or email.