EMC Vice President-Risk Improvement Norm Anderson talks about the EMC difference.
EMC's loss control operations are really nontypical for a company ranked in the top 60 property and casualty insurers. In fact, according to the Ward Group (an operational consulting firm that benchmarks insurance companies), EMC spends approximately twice the amount on loss control that our competitors spend.
While other companies our size may have comparable field operations, they have very limited home office functions. For example, many of our competitors' underwriters use a calculator checklist to get a replacement estimate on a building, while EMC has a dedicated cost estimating team.
Generally, only the largest insurers have the expertise to handle sprinkler designs or tackle problems such as mold or dangerous school chemicals. And most of the bigger companies limit such assistance to only their largest accounts. But, EMC bucks the trend by providing those same 'larger insurer' services to all of our commercial policyholders.
All told, EMC is able to combine the more sophisticated service offerings of a larger insurer while still maintaining the personal touch of a smaller operation. That's why our policyholders can always Count on EMC®!