Website Help
Using Our Site
This website is best viewed at the 1024 x 768 resolution setting.
If you have difficulty finding what you’re looking for, use the Site Map link at the bottom of any web page. You may also use the Search icon located at the bottom of any web page.
Website Assistance
For assistance signing on, navigating our website
or to report any problems you experience while using services on our site, contact Agency & Internet
Help at EMC.
- Agency & Internet Help
- Monday-Friday, 8 a.m.-4:30 p.m. (Central time)
- Phone: 515-345-2294
- Toll-free: 877-249-0581
- If you get connected with voicemail, please leave a number where you can be reached.
- Email: Agency.Internet.Help@EMCIns.com
- Fax: 515-345-2295 (clearly indicate the fax is for Agency & Internet Help)
Website Availability
The internet services available after logging in are taken off-line for
routine maintenance and updates Wednesday evenings between 6:30 p.m. and
9:30 p.m. Central time and on Sundays between 6:00 a.m. and 9:30 p.m.
Central time. Downtime during these periods may occur without notification.
If our internet services are taken off-line at a time other than this, a
notice is posted on the Agent Access and Policyholder Access homepages.
Contact Us
Visit the Contact Us page for general contact
information or to get in touch with your local branch office.
Click here.


