Putting The Brakes On Gasoline Drive-Offs
When gas prices increase, many gasoline retailers report an increase in gasoline theft, or “drive-offs.” Here are some ideas from the National Association of Convenience Stores (NACS) on ways you can reduce the likelihood of drive-offs at your operation.
The problem of gasoline theft can be addressed by mandating prepay - but it comes at a cost
Requiring customers to prepay for their fuel would virtually eliminate the problem of gasoline theft. However, consumers wanting convenience will usually choose to go to another retailer that does not require prepay. Besides the risk of losing customers, there is also the loss of additional product sales as customers do not have to go back in the store for change. Despite these issues, many retailers require prepay for certain pumps or certain hours.
If not prepay, then what?
Here are what some stores do to stop gasoline theft.
- Increase sales associate training so employees actively monitor the gasoline islands.
- Greet all customers by intercom or in person at the gasoline island.
- Install cameras at gasoline islands.
- Work closely with authorities to prosecute gas thieves.
- Check with your state association to see if pump decals informing customers of penalties for gasoline theft are available.
Report all drive-offs
Don’t just put up with drive-offs. If gasoline theft does occur:
- Get a description of the car and license plate number.
- Get a description of the driver and any passengers.
- Call the police.
