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Website Help

Using Our Site
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If you have difficulty finding what you’re looking for, use the Site Map link at the bottom of any web page. You may also use the Search button located at the bottom of any web page.

Agent Access
Agency user administrators who need initial sign on information for Agent Access (EMC’s secure services for EMC agents) should contact their local branch office. Agents who need a password should contact their agency’s user administrator.

Website Assistance
For assistance signing on, navigating our website or to report any problems you experience while using services on our site, contact Agency & Internet Help at EMC.

Agency & Internet Help
Monday-Friday, 8 a.m. - 4:30 p.m. (Central time)
Phone: 515-345-2294
Toll-free: 877-249-0581
If you get connected with voicemail, please leave a number where you can be reached.
Email: Agency.Internet.Help@EMCIns.com
Fax: 866-504-6589

Website Availability
The internet services available after logging in are taken off-line for routine maintenance and updates Wednesday evenings between 6:30 p.m. and 9:30 p.m. Central time and on Sundays between 6:00 a.m. and 9:30 p.m. Central time. Downtime during these periods may occur without notification. If our internet services are taken off-line at a time other than this, a notice is posted on the Agent Access homepage.

Contact Us
Visit the Contact Us page for general contact information or to get in touch with your local branch office. Click here.