Who We Are
Three components clearly define what EMC is all about — our mission statement, our brand promise and our guiding beliefs.
Mission Statement
“To grow profitably through partnership with independent
insurance agents and to enhance the ability of our partners to deliver quality financial
protection to the people and businesses we mutually serve.”
Brand Promise
Our Count on EMC brand promise stands for financial stability, outstanding customer
service and a commitment to helping our customers protect what they’ve worked so hard to achieve.
We encourage our employees to “live the brand” and continue to make EMC an even better company. By demonstrating this attitude, our policyholders, agents and fellow employees know they can Count on EMC!
Guiding Beliefs
Guiding beliefs are fundamental values and principles that shape and direct the
way we work at EMC. Keeping these beliefs in mind while working with fellow employees,
agents and policyholders enable us to fulfill our company mission. We are counting on all
EMC employees to exercise these principles in their daily work.
Honesty and Integrity
Honesty is the bedrock of all our relationships. We say what needs to be said,
when it needs to be said, despite how difficult or unpopular this may be. If we
make a mistake, we will own up to it and we expect others to do likewise. In this way,
we can quickly move toward solving problems, not finger pointing. Integrity means we
will do the right thing — always. Our agents, policyholders and fellow
employees expect nothing less.
Service
Service is each employee’s job at EMC. We must all take personal responsibility
for addressing fellow employee, agent and policyholder concerns and questions, and for
solving their problems. We must prove ourselves every day.
Teamwork
Collaboration is the key to our team-oriented workplace. By sharing ideas,
seeking input from coworkers, agents, policyholders and others, EMC employees
seek win-win solutions. This collaboration must extend beyond our individual work
areas to integrate unit, department and branch operations.
Continuous Improvement
Continuous improvement is the relentless pursuit of excellence. All of us at EMC must
continually look for ways to improve what we do and how we do it. By evaluating past
performance, setting challenging goals and searching for new opportunities, we will
always be making improvements at EMC.
More Information
Find out more about EMC on the Branch Offices
page and in the Corporate
Information section under About EMC.
