Policyholder Access on emcins.com gives you quick, secure access to your personal insurance information. And should you ever experience a loss on your home, auto, motorcycle or dwelling policy, you can easily report your claim online.*
In Policyholder Access you can:
*Not available to all policyholders.
It’s quick and easy to sign up for Policyholder Access:
All you need is your account number and email address. You will receive a registration invitation email with instructions for setting up secure access to your personal insurance policies and account information. Your EMC agent can also request a registration invitation for you.
Reporting claims online is simple. Log in to Policyholder Access and select Report a Claim on the right side of the homepage or under the Claims tab. Select the policy for which you wish to report a claim, and then we’ll walk you through the process.
Only the most basic information is needed to report a claim online; however, providing additional information may help us process your claim faster. Once your claim is submitted, your insurance agent is notified and you will be contacted by an EMC claims adjuster.
Contact your independent insurance agent if you:
*Not available for all policyholders.
Personal lines policyholders who are registered for Policyholder Access can now keep an eye on the status of a claim with the View My Claim feature. With one click, policyholders can access a claim list that includes basic information about any reported claims, such as claim number and date of loss. From there, the policyholder can select a specific claim to view more detailed information, including payment activity.
If you are not set up for electronic funds transfer and need to make sure your insurance payment arrives on time, you can use your credit card (Visa®, MasterCard® or Discover®) or checking account to pay your bill online. All you need is your EMC account number and the ZIP code shown on your billing statement.Make a payment online now
You can also log in to Policyholder Access to make a payment. Choose Make a Payment on the right side of the Policyholder Access homepage.
Payment must be entered on the website by 6:45 p.m. CT, Monday-Friday (excluding holidays), to be credited to your account the same day.
The same transaction fees that apply to mailed payments are applied to each online payment. A payment entered on the website is applied to your credit card or taken from your checking account within one or two days.
For website assistance, contact IT Support between 6 a.m. and 6 p.m. CT, Monday-Friday (excluding holidays).
If you call after hours and receive voicemail, please leave a phone number where we can contact you.
If you have billing questions, contact your insurance agent.