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varies by state/territory

FAQs

What is Policyholder Access?
How do I sign up for Policyholder Access?
What if I can’t find my registration invitation email?
What if I need help logging in or have questions about how to use Policyholder Access?
Is this access available for commercial lines policyholders?
Can I report a claim online?
Can my agent sign me up for Policyholder Access?
Can I view a complete copy of my policy in Policyholder Access?
Can I print an auto insurance card?
How do I sign up for paperless billing notifications?
How do I make an online payment?

What is Policyholder Access?
Policyholder Access was developed to help you manage your account. It is a secure site on www.emcins.com where personal insurance policyholders can view their complete policy, review billing statements, make a payment, manage billing and payment preferences, report claims, print auto insurance cards and more.

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How do I sign up for Policyholder Access?

It’s quick and easy to sign up for Policyholder Access:

  1. Select Login in the upper right corner on any www.emcins.com page
  2. Select Personal Insurance Policyholder as the login type
  3. Select First time logging in?

All you need is your account number and email address. You will receive a registration invitation email with instructions for setting up secure access to your personal insurance policies and account information. Your agent can also request a registration invitation for you.

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What if I can’t find my registration invitation email?
If you have not received an email invitation or have misplaced your invitation, you can request a new one by following these steps:

  1. Select Login in the upper right corner on any www.emcins.com page
  2. Select Personal Insurance Policyholder as the login type
  3. Select First time logging in?

A new registration invitation email will be sent to you with instructions on setting up your secure access. Your agent can also request a new invitation for you.

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What if I need help logging in or have questions about how to use Policyholder Access?
EMC has a dedicated toll-free number and email address for personal lines policyholders who need help: IT Support, 877-249-0581, or ITSupport@EMCIns.com. Hours are 6 a.m.- 6 p.m. CT, Monday-Friday (excluding holidays).

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Is this access available for commercial lines policyholders?
Not at this time.

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Can I report a claim online?
Policyholders can report claims online as long as their agent participates in this service. To see if this service is available to you, log in to Policyholder Access and see if the blue Report a Claim link is on your homepage on the right side. If it is, you have access to this service.

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Can my agent sign me up for Policyholder Access?
By providing your email address, your agent can request an email registration invitation be sent to you. However, you will need to complete the actual registration in order to set up your user ID and password.

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Can I view a complete copy of my policy in Policyholder Access?
Yes, you have two options for viewing policy information. You can view just your policy declarations, which show your coverages, limits and auto insurance cards (if applicable), or you can review you entire policy and documents. Both of these options are located in the My Policy section.

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Can I print an auto insurance card?
Yes, in the My Policy section, you can also print a copy of your personal auto insurance (ID) card.

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How do I sign up for paperless billing notifications?
To sign up for paperless billing, log in to Policyholder Access and choose Paperless Billing on the right side of the homepage. You can also select Billing in the top menu and then choose Paperless Billing in the left-hand menu.

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How do I make an online payment?
You can make a payment through Policyholder Access by selecting Make a Payment on the right side of the homepage or in the Billing section. If you are not logged in to Policyholder Access, you can go to www.emcins.com and select Make a Payment from the menu on the upper right-hand side.

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Policyholder Access

Find out how to get quick, secure, online access to your personal insurance policy and account information. » Learn More

 

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