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Identity Theft Resolution Services

When you insure your home with EMC, you have access to Identity Theft Resolution Services, powered by CyberScout™, the nation’s leader in identity management and fraud education*. As an EMC policyholder, these services are available to you absolutely free:

  • Proactive services to lock out identity thieves
  • Resolution services to help resolve identity theft
  • Document recovery assistance to aid you in replacing identification and documents that are lost, stolen or destroyed while traveling abroad or after a natural disaster or fire

To contact a fraud specialist at CyberScout anytime, day or night, call 800-634-1637. You’ll receive immediate assistance with any identity theft-related problem. From the initial toll-free call to crisis resolution, your personal advocate will answer your questions and remain by your side, every step of the way.

The use of these services does not affect your homeowners premium, does not require filing a claim and may even be used by your immediate family members who live with you (subject to certain restrictions).

Proactive Services

  • A wallet or purse is lost or stolen
  • A home or mailbox is burglarized
  • Suspicious charges are on your credit or debit account
  • Someone looks over your shoulder while you use an ATM or laptop
  • A security breach occurs at an organization you deal with
  • Safeguarding your children’s identity
  • Protecting the personal information of your deceased spouse
  • Planning a local or cross-country move
  • You are slated for active military service abroad

Resolution Services

  • Unlimited help, plus a year of active follow-up
  • Fraud specialist-assisted credit file alerts and notification for credit bureaus
  • A comprehensive case file to aid law enforcement and help filing a police report
  • Assistance notifying creditors and other relevant parties
  • Assistance producing a Fraud Victim Affidavit and creating your Identity Theft Passport
  • For identity theft victims, one year of free fraud monitoring of 1,000 public record databases plus credit monitoring, including 3-in-1 credit report
  • Help after a break-in
  • Help with medical identity theft

Document Recovery Assistance

  • Worldwide toll-free access to a fraud specialist when you call CyberScout before you leave the United States
  • Rapid replacement of travel documents needed to return home
  • Follow-up to protect against or resolve identity theft after you return to the country
  • Post-disaster assistance with emergency authentication
  • Assistance accessing, protecting and reassembling financial, credit and employment data and files
  • Uninterrupted access to financial accounts
  • ID theft

Keep Your Identity Safe

Don’t become a victim of identity theft. Visit EMC’s CyberScout website for news alerts on the latest scams, in-depth articles, monthly newsletters, and preventative tips and guidelines.
Learn More



Policyholder Access

Find out how to get quick, secure, online access to your personal insurance policy and account information. » Learn More


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