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Website Help

Contact us for assistance logging in, navigating our website or to report any problems you experience while using services on our site. If you call and receive voice mail, please leave a number where you can be reached.

IT Support is available from 6 a.m.-6 p.m. CT, Monday-Friday.

Agents, Policyholders and Legal Professionals:

Phone: 515-345-2294
Toll-free: 877-249-0581
Email: ITSupport@emcins.com
Fax: 866-504-6589 (clearly indicate the fax is for EMC IT Support)

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Using Our Site

This website is best viewed at the 1024 x 768 resolution setting.

If you have difficulty finding what you’re looking for, use the Site Map link at the bottom of any page. You can also use the Search button located in the top right corner of any page.

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Website Availability

The website services available after logging in are taken off-line for routine maintenance and updates Sunday mornings between 6 a.m. and 9 a.m. CT. Downtime during this period may occur without notification. If the services are taken off-line or expected to be off-line outside of these hours on Sunday, a notice is posted on the homepage of our secure sites—Agent Access, Policyholder Access and Risk Management Access.

Contact Us

Visit the Contact Us page for general contact information or to get in touch with your local branch office.


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