Contact us for assistance logging in, navigating our website or to report any problems you experience while using services on our site. If you call and receive voice mail, please leave a number where you can be reached.
Our help desks are available from 8 a.m.-4:30 p.m. CT, Monday-Friday.
Agents, Commercial Policyholders and Legal Professionals:
Personal Insurance Policyholders:
Fax: 515-345-2295 (clearly indicate the fax is for EMC Online Assistance)
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If you have difficulty finding what you’re looking for, use the Site Map link at the bottom of any page. You can also use the Search button located in the top right corner of any page.
The website services available after logging in are taken off-line for routine maintenance and updates Wednesday evenings between 6:30 p.m. and 9:30 p.m. CT and on Sundays between 6 a.m. and 9:30 p.m. CT. Downtime during these periods may occur without notification. If our internet services are taken off-line at a time other than this, a notice is posted on the homepage of our secure sites—Agent Access, Policyholder Access and Risk Management Access.
Visit the Contact Us page for general contact information or to get in touch with your local branch office.